Financial Performance and Remediation Update

CONTINUED FOCUS ON MOBILE EXPERIENCES NAB APP-NEW HIGHS IN USAGE AND NPS • 80% of all Simple Home Loan modifications done via the NAB App (up from 52% at Sep 2020) • 6% increase in digital payment value¹, and a 13% increase in mobile payment value First bank to integrate with Slyp to provide - a digital smart receipting capability — 2021 Canstar Innovation Excellence Award winner Slyp IMPROVED FUNCTIONALITY IN NABTRADE APP • Significant investment to improve app functionality in FY21 >40% of customer interactions on nabtrade now via app • Now among top rated investment apps in Australia 29% Increase in Mobile Satisfaction 3 Mobile App users +6% Mobile App NPS2 44 50 50 TOO Sep 20 Sep 21 Sep 20 Sep 21 116k Downloads 4.1 4.5 ~ 800 ratings nabtrade ~ 3.7K ratings $24.82 +11.300(106) 524.82 $24.91 05 device to interact with chart Key stats nabtrade < Trading Account 2727900 Welcome 24.375 BVY Sell Home FAQS Login Day charge $65,432.41 Code Day change Day AJM -3.099 -12 +2899 PLEASE 33440 CANASE APTASE Research based on your portfolio AZMASI Based on recommendation Banalysts BHPASI Pale a.am HOLD . BUY 40% Unique Logins (1) Digital includes desktop Internet Banking and the Mobile App. Figures compare monthly activity Sep 20 to Sep 21 (2) Internal measure of NPS, calculated on a 26 week rolling average. Net PromotorⓇ and NPS® are registered trademarks and Net Promotor Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld (3) Increase from 1 Oct 2020 to 30 Sep 2021 49 National Australia Bank

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