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Investor Presentaiton

Appendix ECL and personal lending relief Strategy Results ECL charge by geography, $m Analysis by stage 499 3Q20 Reported basis, $bn 4Q20 Stage 1 Stage 2 Stage 3 Total 95 Stage 3 as a % of Total 4Q20 219 216 237256 271 164 89 103 55 Gross loans and advances to customers Allowance for ECL 869.9 2.0 163.2 5.0 19.1 7.4 1,052.5 14.5 1.8% 3020 (10) Gross loans and advances to customers Allowance for ECL 878.6 157.8 2.0 4.6 18.4 7.0 1,055.0 13.7 1.7% (119) 4019 Hong Kong Asia ex. HK UK RFB NRFB Mexico Other Gross loans and advances to customers Allowance for ECL 951.6 80.2 1.3 2.3 13.4 5.1 1,045.5 8.7 1.3 % 4020 vs. 3Q20 geographic analysis Asia ◆ ECL charge increased by $0.2bn from higher wholesale Stage 3 charges UK RFB ECL charge increase of $0.3bn driven by deterioration in forward economic outlook due to market uncertainty NRFB ECL charge increase of $0.2bn from higher wholesale Stage 1 & 2 charges compared to a net release in 3Q20 UK personal lending relief, $m At 31 December 2020 Drawn loan value UK secured lending 1,419 140 Exited payment holidays 96 11,933 1,166 % of balances exiting Current Noncurrent payment holidays and 11,709 224 1,025 140 UK unsecured lending are current 98% 88% ♦ In the UK, 97% of balances that have exited payment holiday agreements are up to date with their payments ◆ Levels of Covid-19 customer relief in 17 major markets down 79% vs. 2020, c.90% of customers exiting their agreements are current on their payments; c.95% of secured customers are current 97 68
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