2018 Credit Presentation
Strategic Priorities: Transform the Bank
2018 Credit Presentation
Culture
Systems
Business model
2018 Progress
• Defined the culture we want - ambition, purpose and values being embedded
across organisation
Technology transformation continues to progress
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Foundations of new Core Banking Platforms in place, single customer
record for over 2m customers
Testing of loan and deposit origination on new Temenos platform
Modernised payments infrastructure in place with greater capacity,
improved stability and higher speed processing
New mobile banking app will launch in 2019, first full scale customer
deliverable using new Temenos technology
Creating a leaner, agile organisation, over half of end state Organisational
Design now complete, 8% reduction in Senior Management roles
Target Outcomes
• Strengthened culture
Cost base to reduce to
c.€1.7bn in 2021
Absolute cost level
declining year-on-year
to 2021
Income growth
Bank of Ireland
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