Investor Presentaiton

Economic Sustainability OMBUDSMAN OFFICE CUSTOMER SATISFACTION SURVEY METRICS IMPROVEMENT INITIATIVES REDEDOR SÃO LUIZ Perceived quality Technical quality TRANSPARENCY CLINICAL EFFECTIVENESS ELE CLINICAL RESEARCH AND DEVELOPMENT PROFESSIONAL EDUCATION AND TRAINING Clinical governance CLINICAL AUDIT EFFECTIVE ADVERSE EVENT RISK MANAGEMENT 41 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021 OUR OPERATION Greater complexity We are prepared to treat complex cases, using cutting-edge technology and infrastructure. p יויו 飯 Multidisciplinary team Highly-trained, up-to-dated and motivated physicians, technicians and nurses. m Hospital network Continuous network expansion, both in terms of projected hospitals and available beds. Gains of scale They are a priority when dealing with suppliers and health care carriers. H || || Emergency care readiness ready to deliver service 24 hours a day. Quality of care Continuously improving patient service and care. 42

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