Annual Integrated Report
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Annual Integrated Report
Table of Contents
Introduction Value Creation | Economic Performance | Environmental Social Governance Appendices
406-1 Incidents of discri-
mination and corrective
actions taken
Total number of discrimination cases that occurred during the
reporting period: 21
Cases analyzed: 20
Remediation plans underway: 2 warning letters, 1 guidance letter,
5 terminations, 1 checking account closure, 5 feedbacks, and 1
pending definition
The 14 cases with established action plans have been evaluated
by Compliance to determine whether the measure/action is
appropriate and mitigates the risk of repeat offenses, in addition
to serving as input for specific training and capacity-building
initiatives
The case is no longer subject to corrective action: 6
415-1 Political contributions
Privacy, data protection, cyber security, and technology
3-3 Management of mate-
rial topics
418-1 Substantiated comp-
laints concerning breaches
of customer privacy and
losses of customer data
Three substantiated complaints have been identified regarding
the violation of customer privacy through Open Channel.
Regulatory agencies have not recorded any complaints. A total of
129 instances of customer data leaks, thefts, or losses have been
identified. There is no significant number of these complaints that
refer to events in previous years.
Where to find the
indicator
Reasons for
omission
Page 82
Pages 9, 22, 23, 85 and 86
Confidential information. Continuous
testing, training, and constant moni-
toring generate valuable feedback to
enhance processes and policies. The
effectiveness of measures, as well
as objectives, goals, and indicators,
are continuously monitored. Our
governance model includes reporting
and/or approvals for actions taken,
which may escalate to the Board of
Directors depending on the situation
or decision, in addition to informing
our regulators. (items e. and f.)
Santander
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