Investor Presentaiton

RECOGNIZED LEADER IN QUALITY SERVICE DRIVES HIGH PERSISTENCY 2014 2015 2016 2017 2018 Contract(1) #1 #3 #2 #2 #1 Customer Satisfaction Claim (2) #2 #1 #1 #1 #1 1st Company in history to capture the Conservation (3) #1 #1 #1 triple crown POJ Policy Persistency(4) 95% 95% 96% 95% 96% 1) Life Support Insurance segment 2014 and All segment 2015 - 2018 of J.D. Power Asia Pacific Japan Life Insurance Contract Customer Satisfaction Studies SM. Contract Customer Satisfaction Study based on life insurance policyholders who purchased or renewed coverage during the past year. http://japan.jdpower.com 2) Medical benefit segment 2014 and All segment 2015 - 2018 of J.D. Power Asia Pacific Japan Life Insurance Contract Customer Satisfaction Studies SM 3) All segment of J.D. Power Asia Pacific Japan Life Insurance Contract Customer Satisfaction Studies SM beginning in 2016. http://japan.jdpower.com 4) 13 month policy persistency measured based on face amount. Rolling average of 12 months experience ending December 31, 2014 – 2017 and June 30, 2018. Prudential Tokyo Investor Day 9.27.2018 CO 6

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