Investor Presentation | FY-2022

Costs firmly controlled, focus on future growth Cost to Income Ratio (%) 34.8 33:5 30.8 Q4 21 30.8 Q1 22 CI Ratio (YTD) CI Ratio (QTD) Operating expenses trends (All figures are in AED mn) +26% 28.7 28.2 26.7 29.1 28.5 27.4 Q2 22 Q3 22 Q4 22 Upper Guidance range 2,858 2,272 2,327 857 1,965 2,078 Other Cost 499 625 457 219 IT & Commun. 400 177 182 268 156 175 255 Dep. & Amort. 236 217 208 Staff Cost 1,229 1,192 1,238 1,396 1,514 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Key Highlights FY22 cost to income ratio at 28.5% within guidance reflecting stronger income enabling accelerated investment for growth Staff costs increased y-o-y on incentives to drive underlying earnings and investment in human capital for future growth in digital and international Higher depreciation and amortization costs reflect increased investment in digital platforms Other costs increased due to seasonality, campaigns and professional fees Operating expenses composition (%) Breakdown as of FY22 0 Staff 58% Depreciation 8% Amortization 2% Other 13% IT 5% Occupancy 3% Equip. & Supp. 3% Commun. 3% Service & Legal 3% Marketing 2% 24

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