Corporate Banking Investor Presentation

6 Establish a strong culture Improving client satisfaction Client complaints (rebased to 2010) Relationship Director client satisfaction (ranking)1 100 -55% 2010 Barclays Competitors #1 #1 #1 60 #2 #2 #2 45 #3 #3 #3 2011 2012 #4 #4 #4 Q1 Q1 Q1 2011 2012 2013 18 | Corporate Banking Investor Presentation | 1 May 2013 1. Source: Charterhouse Research based on 2,069 interviews with companies turning over between £5m and £1bn carried out in YE Q1 2013. Survey data is weighted by turnover and region to be representative of the total market in Great Britain. % respondents rating "Excellent" and "Very good BARCLAYS

View entire presentation