Cadent Overview

First year of RIIO-2 shows strong regulatory performance We have met 69 out of 70 annual targets across our networks and we are on track to deliver our 5 year output targets Customer scores averaged 9.05 out of 10 and continue to improve across the networks with North West and West Midlands with strong performance relative to peers We are delivering at the level of totex that has been allowed; delivering 1,679km of mains replacement We have maintained outstanding levels of safety and reliability by rapidly responding to emergency gas escapes and keeping 99.9% of customers on gas We have reduced our shrinkage by 3% and continue to accelerate our environmental action plans 14

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