FirstBank FY'10 & Q1'11 Investor & Analyst Presentation
Operating
Environment
Summary &
Strategy &
Transformation
Risk Mgt &
Corporate
Financial
Review
Outlook
Governance
Highlights
3)
t
ts
CT
S...
Strategic Delivery - Service Excellence
Branch Transformation: We have rolled out 20+ branches since our initial 'proof of concept'
last year, with positive responses from customer and staff alike
FirstBank
Since 1894
A matter of choice
ATM GALLERY
VISA
Beyond Cash
Verv
James Parent Cash Withdravas Recharge Vending Mini Starest
Erstlick
FirstBirk
FirstBank
ATM Gallery
INTERNET BANKING
Internet Banking/Self Service Area
FirstBank FY'10 & Q1'11 Investor & Analyst Presentation - 28/04/2011
we're satisfied
what can we
do for you today?
only when you are.
FirstBank
Customer Care
Teller Area
Bank
ince 1894
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