ABK Financial Overview and Market Position
ABK SUSTAINABILITY:
2021 REPORT HIGHLIGHTS
Focused
on Customers
•
•
•
79.8% Customer Satisfaction
Index (CSI)
11 branches provide special
needs support
83% Net Promoter Score (NPS)
Invested in Our
People
•
•
32,803 total training hours
provided
15.64 training hours per
employee
Invested in Digital
Transformation
KD 140,767,663 invested
towards technology, digital
transformation, and automation
Sustainable Finance
Projects
Financed 2 major ESG-related
projects
Committed to
Gender Diversity
Total workforce:
.
•
61% male, 39% female
•
31% women in management
positions (12% increase from
2020)
13% women in executive
positions (0% change)
Dos
Invested in Local
Procurement
96% of all suppliers are local
(15.66% increase from 83% in
2020)
Reduced Electricity
Consumption
• 2% decrease in electricity
consumption intensity
&
Monitored Water
Consumption
88,725,552 liters
42,311 liters/employee
000
Dedicated to
Our Community
KD 201,932 total investment
into Corporate Social
Responsibility (CSR) and
sponsorships
Supported Community
Economic Development
•
867 Small and Medium-sized
Enterprises (SMEs) clients
KD 79,665,355 SME-specific loans
sponsorships
Measured our
GHG Emissions
•
Total: 10,975 mtCO2e
.
Scope 1: 1,934 mtCO2e
•
Scope 2: 6,662 mtCO2e
Scope 3: 2,418 mtCO2e
•
Total GHG emissions per
employee: 5.2 mtCO2e
For more information
about our sustainable
journey, please scan
the below QR. code
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