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Investor Presentaiton

Clearly Articulated Strategy 1 Increase Deposits 2 Increase Advances ++ ESAF ESAF SMALL FINANCE BANK Joy of Banking o Target new & existing customers for CASA, fixed deposits and recurring deposits by focusing on customer service & offering competitive pricing o Add more BCs for sourcing deposits from micro loan customers ○ Appoint dedicated relationship managers to target HNI customers o Focus on high NRI remittances regions by launching targeted campaigns around festivals, conducting marketing activities at airports, malls, etc., and entering into tie-ups with third parties, such as remittance arrangers ○ Micro Loan Business: . Cross selling and up-selling to its customer base Appoint new BCs and have its banking agents start to source customers. О Retail Loans: • Increased focus by targeting agriculturists/small farmers, salaried employees, students etc. in small towns/rural India Offer personalized loan products to salaried account holders • Have hired a Senior VP to concentrate on increasing its mortgage business MSME Loans: . Help its Micro Loan customers to grow their business with additional funding • Find more customers for small ticket term loans 3 Deeper Penetration • Increase supply chain finance by partnering with fintech/tech platforms to find more customers for its working capital loans ○ Agriculture Loans: • Appointing agri relationship officers in more states 4 . Entering into relationships with more FPOS Increase Fee Income Leverage Technology And 5 Customer Data Analytics o Open additional Branches, ATMs along with engaging existing & new BCs to go deeper in existing states o Continue to open branches in urban and semi-urban areas taking into account aggregate deposits, deposit growth, number of urban households, households with banking access, share of PSU deposits and total NRI remittances o Expand third-party product and service offerings like mutual funds distribution and other fee-based offerings Plan to offer bank guarantees and letters of credit to MSMES o Enhance technology platforms such as internet banking, mobile banking, ATMs, cash deposits machines, customer service applications & payment interfaces o This will enable us to perform more reliable data analytics, resulting in more efficient risk management processes & targeted customer profiling 29
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