Investor Presentaiton

Differentiated business model One of the main strengths, our customer base 30.2 M customers Corporate Private Banking Middle-market and Government Micro-businesses Express III SMES 2 Insurance Affluent Personal Banking Investment as a pillar and key driver to continue transformation and innovation (create new technology, digital channels, products and services) Specialized and personalized attention for each customer segment (provide a higher quality service) 7

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