Modern Work Management

Growth by Transformative Engagement Renewals Representatives From: Transactional 2x Customer Manager Capacity To: Phase 1: FY'22 Consumption & Expansion Renewal Customer Manager Customer Manager High Touch Key Accts Top spend and/or strategic Relationship Driven Phase 2: FY'23+ Regional Segmentation Launch self service portal Centralize process in Digital Renewal Center Deploy Customer Managers across enterprise contracts automated opentext™ 80% Self Service Auto Renew STRATEGIC ENTERPRISE Customer Manager Focused Touch Profile-based approach Al-guided/driven DIGITAL Renewal Rep No-Low Touch Monitoring exceptions Adoption of self-service Automation No Touch Open Text ©2022 All rights reserved 61

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