Investor Presentaiton
#1 Frictionless digital banking proposition for elevated CX
~38%
Unbanked population in Indonesia
55%
Non-digital customers ready to
move to digital offerings
14%
Contribution of digital economy to
the GDP
45%
More engagement on financial
services through mobile
Micro credit
•
•
Indonesian banks have digital only offerings in the form of 'Livin', 'BNI
Mobile', 'BRImo', 'Blu' & 'Jenius'.
All offerings are contributing well to the banks' revenue and cater to
over 72 million users
The banks can further enhance their offerings by:
Improving their onboarding process with simple and intuitive
steps
Credit Score
O
Insurance
Digital Identity/
Documents
Wealth Management
Source: Empowering Indonesia 2023 report
Savings
Biometric
Information
Credit/Debit Cards
•
Minimise the steps taken for KYC authentication
•
●
Provide instant account activation or utilise the time taken for
activation to show promos and offers to the customers
Enhance the customer journey with hyper-personalisation and
gamification the offerings engaging and fun
Upgrade their existing product stack to include more embedded
finance offerings such as insurance, wealth management, loans,
etc.
Detailed analysis to improve digital only banking experience - here.
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