Investor Presentaiton
Annual Report
AR
2022
SUMMARY
WHO WE
ARE
OUR
STRENGTH
AND
OUR
RESOURCES
Agenda BC#
Transparency in the relationship among clients, the
financial institution, and the BCB also favors the
strengthening of the entire SFN and the best use of
public and private resources. The use of technology or
the integration of information systems facilitate the
supervision of operations by financial institutions and
the BCB. Cost reduction and operational simplification can
be reflected in lower fees and interest rates, as well as a
greater understanding of the whole process by citizens.
The clarity of information benefits decision-making and
the exercise of financial citizenship. Learn more.
Valores a Receber
In 2022, citizens were able to consult the Sistema Valores
a Receber to verify whether they had unclaimed money in
any bank or other entity of the SFN, related to balances in
closed checking or savings accounts; resources from closed
consortium groups; and shares of capital and net surpluses
that were not distributed to beneficiaries and credit union
participants.
People also directly searched the customer service channels
of banks and other institutions to find out if they had any
unclaimed funds.
In December 2022, the queries were suspended so that
the BCB could work on improving the system, adding new
types of values, and a module to query data of deceased
individuals.
The Sistema Valores a Receber is scheduled to be reopened
in 2023.
BCB's chatbot - Din
The BCB's customer service tool, Din, now has simpler and
clearer language and offers new services. The technological
evolution of Din has made it more secure and allowed for the
inclusion of new topics in a simpler and faster way.
Information about the Sistema Valores a Receber and all the
reports available in the Registrato system, including the
Report of Checks with Insufficient Funds and the Report of
Debts Registered in the Federal Cadin, have been added,
in addition to new services, such as: the Citizen Calculator,
queries to check the status of demands registered with the
BCB (complaints against banks and information requests),
and search for authorized institutions.
Din allows for 24/7 self-service. In 2022, the virtual assistant
handled over 850,000 inquiries. This number is over 8 times
higher than the accesses in 2021, which were around
102,000.
OUR
RESULTS
It is estimated that there is still BRL 6 billion to be returned
to 38 million individuals and 2.4 million legal entities.
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