Market Leader with Potential for Further Penetration slide image

Market Leader with Potential for Further Penetration

Non-NII - Net F&C Income Remains an Important Contributor to Group's Revenues Outlook Net fee and commission income expected to grow by c.3% (2022-2024), net of liquidity and NPE sales servicing fees (c. €21 mn p.a.), driven by: • economic growth • higher volume of transactions • As a reminder, liquidity fees and NPE sale-related servicing fees terminated in December 2022 and in February 2023 respectively Non-NII expected to continue covering c.80% of total operating expenses Drivers Net F&C income to grow by c.3% mainly driven by economic growth 192 150 21 CAGR +3%1 Net F&C 171 FY2019 FY2022 FY2023 FY2024 Liquidity fees & NPE sales servicing fee Non-NII expected to continue covering c.80% of total operating expenses² • Improve cross-selling to under-penetrated customers 96% 80% 82% c.80% • Enhance digital and other capital-light sales (cards, wealth, insurance) Average c.80% 70% Non-NII/ Total OPEX Grow insurance revenue; by 6% p.a. for life insurance and >8% for non-life for 2022-2025 FY2019 FY2020 FY2021 FY2022 FY2023 • Potential additional revenue upside from Jinius 1) 2) CAGR growth for 2022-2024 where 2022 F&C excludes liquidity fees of c.€16 mn and NPE related servicing fee of c. €5 mn Excluding special levy on deposits and other levies/contributions 54
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