ANZ 2022 Full Year Results
ANZ 2022 Full Year Results
ANZ PLUS - DELIVERING COMPELLING CUSTOMER PROPOSITIONS AT A
MUCH FASTER RATE
Traditional banking >New digital backbone and capabilities
technology
•
Complex systems
landscape, limited
flexibility, slow speed of
development, high cost
Product-focused teams,
smaller share of
engineering vs business
FTEs
ANZ Plus Technology Stack
Distribution, e.g. identity and access management
Data and Analytics, e.g. financial insights
Sales and Service, e.g. credit decisioning
Cross Product, e.g. rewards & loyalty
Customer Communication
Document Management
Integration, e.g. API catalogue
Products/Payments
Implemented 20 new cloud-
based platforms including:
•
.
Banking services platform
(rapid delivery of new
features)
CRM platform (360° view of
customer)
Product management
platform (reduces # of
products, product time to
market)
•
Controls platform
Open and adaptable system
architecture with high degree of
flexibility (via cloud, APIs)
~150 re-usable business services
delivered that will drive roll-out
of customer propositions
To deliver compelling
customer propositions
Transact & Save
proposition in market,
driving customer
acquisition and
engagement, and
rapidly delivering new
features
2024+
2023
2022
ဝ
Home Loans beta release
Home Loans MVP
Scale existing
propositions and roll out
Credit Cards, Personal
Loans
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