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Investor Presentaiton

D'Or Consultoria Managing more than 2.2 million lives and over 1.7 thousand clients, D'Or Consultoria comprises a team of specialists in insurance and corporate benefits. Currently active in 7 Brazilian states, D'Or Consultoria is responsible for operational as well as risk and health management, consulting services, market diagnosis and assessment, marketing services and specialized communication. More information can be found on D'Or Consultoria's website. RICHET MEDICINE PHAS OUR VALUE CREATION | Manufactured capital + 52 accredited hospitals, which means 81% our network were accredited by the end of 2021. D'Or Soluções Through D'Or Soluções, we offer tailored solutions for companies, in a new concept of consulting that plugs occupational health and safety management into Brazil's largest hospital network. More information can be found on D'Or Soluções' website. Gestão Total da Saúde (GTS) Through GTS, Rede D'Or São Luiz makes available a set of integrated services geared towards full health care management; Primary Care coordination, Medium- and High- Complexity Outpatient Care and Hospital Care; appointment scheduling, complementary tests, outpatient and hospital procedures and regulation. Richet Medicina & Diagnóstico The company acts both on hospital care and in partnership with clinics specializing in fertility, medical check- up for executives, geriatrics, sports medicine, nutritional support and occupational health care. It also offers a laboratory structure to clinical research centers with technical, operational and logistics support. RACHE Accreditation In order to validate Rede D'Or São Luiz's quality standards, we submit our units to external Accreditation assessments. The accreditation model to be adopted, whether the Organização Nacional de Acreditação (ONA)'s framework or international frameworks (Joint Commission -JCI, NIAHO or Qmentum), varies according to the organization's profile and strategy. At year-end, 81% of our hospitals (52 units) were Accredited. In 2021, we received 8 new certifications (Bangu, Real D'Or, Ribeirão Pires, São Carlos and Samer received ONA 1; and DF Star, São Luiz Anália Franco and São Luiz Morumbi received their first certification by the Joint Commission International - JCI). Moreover, we received 10 recertifications (4 by ONA - Niterói D'Or, Oeste D'Or, Assunção and Esperança Olinda; 5 by Qmentum - Barra D'Or, Quinta D'Or, Aliança, ViValle and Brasil; and 1 by JCI - Memorial São José). Two units were upgraded from ONA 2 to ONA 3 São Luiz São Caetano and Bartira. During the year, our Acreditar PIO X, Biosphere and Anchieta Clinics, in the Federal District, once again received JCI Accreditation, which certifies the compliance with international good practices standards. In turn, Oncologia D'Or São Caetano was recertified by ONA. This recertification reinforces that quality standards in oncology patient care are maintained and also reaffirms our care for quality and safety in serving each patient. In September, Oncologia D'Or Taquatinga, a clinic recently opened in Brasília was accredited by JCI. Clinics located inside Rede D'Or São Luiz's hospitals were also accredited throughout 2021, along with said hospitals. It was the case of the clinic based in the DF Star hospital, which received the JCI certification just like Hospital Anália Franco. Hospital Assunção's clinic was recertified by ONA. 85 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021 86
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