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Investor Presentaiton

UK Customer Loans: £28.2bn (€31.9bn) UK Mortgages - £19.8bn Scotland, Northern Ireland, £1.0bn £1.0bn Rest of England, £8.9bn Wales, £0.7bn Greater London, £3.8bn Outer Metropolitan, £2.4bn South East, £2.0bn Other UK Customer Loans - £8.4bn £0.1bn £0.2bn £0.1bn £2.4bn £1.8bn £1.3bn £0.01bn £0.14bn SME Corporate Investment Property Land & Development Performing loans Non-performing exposures Bank of Ireland Group £0.03bn £2.4bn Consumer UK Mortgages Analysis - £19.8bn Total UK mortgages of £19.8bn; (NPES: 2%) ° Average LTV of 61% on total book (2017: 62%) Average LTV of 69% on new mortgages (2017: 72%) • UK mortgage book continues to perform in line with industry averages¹ 79% of mortgages originated since January 2010 are standard owner Occupier mortgages BTL book is well seasoned with 75% of these mortgages originating prior to January 2010 Average loan balance of Greater London mortgages is c.£192k, with 94% of Greater London mortgages having an indexed LTV <70% Other UK Customer Loans Analysis - £8.4bn Non-performing exposures of £0.4bn with strong coverage ratios Performing loans of £8.0bn; • SME: broad sectoral diversification with low concentration risk Corporate: specialist lending teams in Acquisition Finance, Project Finance, and Corporate lending through a focussed sector strategy Investment Property: primarily Retail, Office and Residential sectors Consumer (£2.4bn): Northridge (£1.3bn): Asset backed motor finance business; net loan book increase of £0.2bn in H1 2018; mid-market pricing targeting prime business only; below industry arrears and loan losses Personal loan volumes (£0.5bn): net loan book increase of £0.1bn in H1 2018; improved credit risk process has driven increase in customer applications and drawdowns Credit cards (£0.6bn): AA / PO branded credit card portfolio; unchanged net loan book in H1 2018; undertaking strategic review of business including front book and back book options 'Data published by the Council of Mortgage Lenders (CML) for March 2018 indicates that the proportion of the Retail UK mortgage book in default (defined for CML purposes as greater than 90 days but excluding possessions and receivership cases) is in line with the UK industry average 39
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