Water for the North West
Our regulation
Strong performance in early part of AMP7
We operate in 5-year regulatory
cycles called Asset Management Periods
(AMPS)
We recently entered the seventh five-year
period since privatisation (AMP7 - running
from April 2020 to March 2025)
Our economic regulator, Ofwat, sets the
price, service and incentive package we
must deliver in each of these
five-year periods
There are four main areas in which
companies can outperform by delivering a
superior level of performance and/or doing
so at a lower cost:
Total expenditure (totex)
Financing performance
Outcome Delivery Incentives (ODIs)
Customer satisfaction (measured using
Ofwat's C-Mex assessment in AMP7)
We have transformed our
performance in recent years and we exited
AMP6 operating at the upper quartile
across a range of metrics
We were fast-tracked through the
most recent price review (PR19) and given
one of the lowest cost challenges in the
sector by Ofwat
We reinvested £130 million
of AMP6 outperformance, targeting
key performance areas giving
us a flying start to AMP7
Investor presentation
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