CEZ Group Energy Transformation and Financial Results
OUR RETAIL BUSINESS PROVIDES HEALTHY MARGINS,
ROBUST VOLUME GROWTH AND BEST IN CLASS
CUSTOMER SATISFACTION
Retail electricity and natural gas
supplies
Supplied electricity and gas (TWh)
Retail defended the title of the "Most
trusted energy supplier in CZ"
+16%
11.6
13.4
4.4
3.6
+22%
9.0
8.0
+13%
2020
2021
Natural gas
Electricity
"Most trusted energy supplier" in Czechia
*
Customer satisfaction indicator (CX) of more than
86% is continually improving
Volume growth driven by lower temperatures, growth
in customer base in Q4 and structural shift towards
electric heating
⚫ Number of connection points increased by 11% to
3.2 m thanks to competitors ceasing activities in Q4
** based on an independent survey conducted with more than 4,000 respondents as a part of the 7th annual national Trusted Brands program (monitoring and awarding brands that Czech consumers trust most)
21
ΠView entire presentation