Investor Presentaiton

Student accommodation facilities are efficiently maintained Priority Level Received in 2018 Non-compliant Percentage (%) Priority A (Immediate) 19 2 10.5% Priority B (Urgent) 51 8 15.7% Priority C (Routine) 4 137 53 1.3% Source: Programmed FM • 26 of the 53 service failures for Routine requests were recorded from January to March 2018 • Only one service failure for Immediate and Urgent requests recorded from April to December 2018 Helpdesk support for students Tasmanian Audit Office 26

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