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Investor Presentaiton

Financial Highlights Profit & Loss Summary (RMB million) Net interest income Balance Sheet Summary 2019 2018 Change (RMB million) 2019.12.31 2018.12.31 Change 374,250 359,706 4.04% Total assets 22,769,744 21,267,275 7.06% Non-interest income 175,760 144,100 21.97% Loans, gross 13,068,785 11,819,272 10.57% Net fee and commission income 89,612 87,208 2.76% Investments 5,514,062 5,054,551 9.09% Operating income 550,010 503,806 9.17% Total liabilities 20,793,048 19,541,878 6.40% Operating expenses -198,269 -176,979 12.03% Due to customers 15,817,548 14,883,596 6.28% Pre-provision operating profit 351,741 326,827 7.62% Capital and reserves Impairment losses on assets -102,153 -99,294 2.88% Profit before income tax Profit after-tax 201,891 250,645 229,643 192,435 9.15% attributable to equity holders of the Bank 1,851,701 1,612,980 14.80% Net asset per share 4.91% 5.61 5.14 (RMB Yuan) Profit attributable to equity holders of the Bank 187,405 180,086 4.06% Key financial ratios(%) Dividend per ten shares (RMB Yuan) 1.91 1.84 Common equity tier 1 CAR² 11.30 11.41 -11bps Key financial ratios(%) Tier 1 CAR² 12.79 12.27 52bps ROA 0.92 0.94 -2bps CAR2 15.59 14.97 62bps ROE 11.45 12.06 -61bps NPL ratio 1.37 1.42 -5bps Net interest margin 1.84 1.90 Cost to income ratio¹ 28.00 28.09 -6bps -0.09 ppt NPL coverage ratio 182.86 181.97 0.89 ppt Notes: 1. Cost to income ratio is calculated under domestic regulations. Credit cost 0.80 0.95 -15bps 2. Capital ratios are calculated under the advanced approaches in accordance with Capital Rules for Commercial Banks (Provisional) and related regulations. 20
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