AUL FY21 Investor Presentation

FY2021 Operational review Advancing strategic ambitions 180 Australian YEARS Unity Real Wellbeing Further progressed strategy of building a commercially sustainable portfolio of businesses that provides member, customer and community value and fosters personal and community wellbeing Delivered a sound financial result despite COVID-19 adverse impacts and challenges Continued positive impact of improvements in the Home Care Services business; developing improved and sustainable patient and outcome- focused healthcare services; ongoing advancement of the social infrastructure agenda, including the major milestone of practical completion and commercial acceptance of the Surgical, Treatment and Rehabilitation Service (STARS) public hospital at the $1.1 billion Herston Quarter health precinct in Brisbane Undertook Australia's first Mutual Capital Instrument (MCI) issue, raising $120 million • The Board has determined a final fully franked dividend of $2.5068 per mutual capital instrument to be paid on 15 October 2021¹ Retired remaining $71.3 million of Series B Australian Unity Bonds when they matured in December 2020 COVID-19 Continued impact of COVID-19 included the implementation of extraordinary measures to seek to protect aged care residents, home care customers and the employees who support them; the provision of hardship relief for health insurance and banking customers; and the effect of tightened economic circumstances Responded by maintaining, and where possible improving, levels of service and responsiveness to the needs of members and customers, while pursuing efficiency measures to mitigate risks and curtail expenditures. Also focused on the welfare and impact on employees. In line with claims savings due to the impact of the pandemic, further premium relief of approximately $6 million will be delivered in the 2022 financial year Group's overall results affected—with impacts including the deferment of private health insurance premium increases; client cancellations and interruptions to regular home care, disability, dental and health care servicing; some additional government funding receipts; reduced lending and property services activity fees; increased cost of additional personal protective equipment (PPE) and related consumables and cost containment undertaken in response to these pandemic effects AUL FY21 Investor presentation 1The financial effect of this dividend has not been brought to account in the financial statements for the full year ended 30 June 2021 and will be recognised in subsequent financial reports. 9

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