Commercial Bank Investment and Financial Health Review
Stakeholder engagement
Customer engagement surveys
Call centre and complaint resolution mechanism
3,000+ shareholders
Quarterly calls and Investor Analyst Day
ESG in Practice
Selected ESG highlights
Remuneration linked to sustainable performance
First bank in Qatar to introduce deferred bonuses for Executive
Management with provisions for malus and clawback (2018)
New digital product launched in 2020 that promotes financial
inclusion: Household Worker PayCard
Committed to the development of the SME sector in line with
the Qatar National Vision 2030 through Enterprise Banking
Over 95% of retail customer transactions are via digital channels
◆ 87% of spending on locally-based suppliers (2019)
◆ 2.76% of pre-tax profits invested in the community (2019)
Paper recycling program, reduction of one time use plastic
consumables and energy saving LED light initiatives introduced in
2019
Customers
Investors
Employees
Regulators
Community
Suppliers
•
2,320 full time employees (2019)
.
National Development Programme and leader-led
training
•
New Staff Club and gym
Compliance with applicable laws and regulations
Public disclosures via QSE, Annual Corporate
Governance Report, Annual Report
Comprehensive CSR programme focused on the
local community
Close to 600 active suppliers
Transparent and audited processes for supplier
selection
17
3
55View entire presentation