Investor Presentaiton

Sustainable business income Bank of Ireland 2019 Results Announcement 21 21 FY 2018 FY 2019 6% growth in business income (€m) (€m) Wealth and Insurance 250 277 Retail Ireland 267 254 Retail UK (34) (18) Corporate and Treasury 145 154 • Group Centre and other 2 (1) 11% increase in Wealth and Insurance: New business sales (APE) increased by 11% 2% growth in Life market share to 22% Penetration of bank customer base increased from 26% to 32% Retail Ireland income slightly lower from lower cash handling fees and customer efficiency initiatives Retail UK benefiting from improved commission mix Business Income 630 666 Retail UK Cards and ATMs¹ Additional Gains IFRS income classifications² Valuation and other items Other Income ཤྰསྦ ༠ 42 Valuation and other items Unit-linked assets valuation driven by movements in the value of equity markets - 2019: €30m, 2018: (€27m) Financial instrument valuation adjustments - 2019: (€37m), 2018: (€9m) . Impact of interest rate movements in Wealth and Insurance - 2019: €5m, 2018: (€20m) 5 • 34 17 (56) 659 686 1 Classified as non-core in 2019 2 IFRS income classifications include c.€13m of interest income in 2019 on 'Life loan mortgage products' which on transition to IFRS 9 were mandatorily classified as FVTPL, with all income on such loans reported in 'net other income'. IFRS income classifications are fully offset in net interest income Bank of Ireland

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