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Step 7 - Technology Roadmap API based Integration Cloud-enabled Blockchain 1 1 2 Scalable 3 SONATA SONATA SOFTWARE EXECUTION Ready & On Board Not Initiated Yet In Progress 1) "Must" have in Near Future Micro-services Architecture Multi-device / Multi- channel capability CUI & bots IOT 2 "SHOULD" have in long term 1 1 3) Optional to have - Might not required Robotic Process Multi-tenancy Security & Compliance Automation Telemetry & Self Healing 1 3 1 1 Open Scalable Connected Intelligent Intelligent customer Self-learning (Platform Data strategy 1 Data analytics 1 experience machine learning) 2 Sonata Software Ltd, 2019. Confidential. 47

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