CIBC Investor Presentation
Growing Digital Engagement and Adoption1
Digital Adoption Rate²
73.2%
Q2/20
Digital Transactions4
(MM)
96
2.7%
75.9%
Q2/21
24.4%
120
43
16
50
17
53
37
Q2/20
Q2/21
■ eTransfers
■ Bill Payments
■ Other 5
Active Digital Banking Users³
(MM)
5.9%
4.4
4.1
Q2/20
Transactions by Channel4
8.9%
Digital Channel Usage
(# of Sessions, MM)
227
10.5%
251
Q2/21
Q2/20
Q2/21
7.4%
91.1%
92.6%
Q2/20
■Digital Channel
Q2/21
■Non-Digital Channel
TOP-TIER MOBILE BANKING - A COMPETITIVE ADVANTAGE
1 Canadian Personal Banking excluding Simplii Financial. 2 Digital Adoption Rate calculated using 90-day active users. 3 Active Digital Users represent the 90-day Active clients in Canadian Personal Banking. 4 Reflect
financial transactions only. 5 Other includes transfers and eDeposits.
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