2014 Financial and Corporate Responsibility Report
Human rights
Indicator
HR1
Total number and
percentage of
significant investment
agreements and
contracts that include
human rights clauses
or that underwent
human rights
screening
HR2
Total hours of
employee training on
human rights policies
or procedures
concerning aspects
of human rights that
are relevant to
operations, including
the percentage of
employees trained
Content
2013 Mexico
2013 CAM
Total number of investment
agreements
There are no investment agreements.
Total number or contracts
% of contracts with clauses
subject to analysis on human
rights matters
Training on the Statement
of Ethics
2014 Mexico
2014 CAM
The Vendor Agreement signed with all suppliers establishes terms of supply and includes clauses regarding compliance with applicable legal provisions, depending on the
activity performed by the supplier and based on their manufacturing, production or import description, including provisions pertaining to underage employment and
payment of fringe benefits, included in Labor Law.
}
NA
NA
100%
Operations: 286,826 hours of
men-training, coverage: 56% of the
Staff: 5,362 hours of men-trining,
coverage: 73%.
• Training on "Leading with Integrity"
(Liderando con Integridad) for all Home
Office associates in the 5 countries
where we operate. (current and new).
On-line Ethics courses with 97.47%
accomplishment (2,371 current and
new associates).
Ethics on-boarding training at stores
and manufacturing plants.
•Training on "What Pepole with Integrity
Do" (Que hace la Gente con
Integridad) (primary operation groups
and Home Offices) in 12 sessions.
Training on "Ethics Findings" (Hallazgos
de Ética) to primary operation groups,
Agro-industry Development, Logistics
and Human Resources (Operation,
Format and District Managers) in 9
sessions.
HR3
Total number of
incidents of
discrimination and
corrective actions
taken
Training courses on
Equalilty and Inclusion
Trained associates
Man-hours
Associate Hot Line
(internal mechanism)
Total number of incidents
Incidents with disciplinary
actions taken, based on
internal rules and regulations
Incidents not proved
Other incidents
Incidents of clients/ associates
Corrective measures
adopted
Internal mechanisms of
communication in case of
distisfaction or disagreement.
Service and solution
mechanisms for disagreements
998
316
682
1,523 ethics incidents closed.
17,107
12,830
1,170
340
830
2,196 (other incidents don't include
1,170 ethics incidents).
Disciplinary measures range between a verbal coaching until the termination of the labor relationship.
The current mechanism to receive any Statement of Ethics - related inquiry, statement or report is through the "Ethics Hotline". In addition it is possible to send a report
directly to the Ethics Office or to any supervision level of the associate.
2014 Financial and
Corporate Responsibility Report
359
436
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