Investor Presentaiton
ANZ 2023 Half Year Results
AUSTRALIA RETAIL - ANZ PLUS
1.
2.
ANZ Plus customers and deposits, cumulative
Customers, '000s
300
250
200
150
100
50
A more digital and efficient experience, Mar 23
Digitally verified¹
Deposits, $b
72%
6
5
ANZ
90%
ANZ Plus
Onboarding effort²
-9x
ANZ
ANZ Plus
4
Onboarding NPS score
Customers with a Savings Goal
52
27%
2
1
28
ANZ
ANZ Plus
A diverse range of customers
Total customers by age group, Mar 23
8%
ANZ
ANZ Plus
0
Apr May Jun Jul Aug Sep Oct Nov Dec Jan
22 22 22 22 22 22 22 22 22 23
Feb Mar Apr
23 23 23
Up to age
25
26-35
36-50
25%
26%
25%
51+
24%
Customers (LHS)
Total deposits (RHS)
Customers eligible for electronic verification and completed their KYC / Total customers successfully electronically verified. Based on total customers joining ANZ Plus in 1H23
Estimated human effort attributable in branch to deposit sales vs coach effort in ANZ Plus for deposit sales
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