2019 Investor Day

AMERICAN WATER Decades Long Infrastructure Investment Drivers • Infrastructure renewal • Asset resiliency • Water quality • Regulatory compliance • Operational efficiency • Growth (acquisition and organic) • Long-term Planning Process Horizon 15-20 years • Local and centralized engineering team collaboration Standardized framework to assess operational risks Potential projects and solutions prioritized to most efficiently and effectively address risks / opportunities Customer Experience Customers at the center of everything we do • Affordability always considered when planning investment • Focused on capital efficiency • Procurement and project • delivery savings Prioritize projects that drives operational efficiency (every $1 saved in opex allows for $8 of capex investment) 20

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