Investor Presentaiton
Customers
PRODUCTS AND SERVICES
|G4-4, G4-8|
In 2016, Embraer participated in the Farnbor-
ough International Airshow, a global tradition
in the airspace sector that is held in London.
For the first time, the company had each of its
three business units featuring a new product:
the latest generation E190-E2 commercial
jet (see page 25), the KC-390 multi-mission
military freighter (see page 27) and the Leg-
acy 500 executive jet (see page 26). These
products demonstrate a commitment to cut-
ting-edge innovation and technology, as well as
continual portfolio modernization.
In Commercial Aviation's Customer Satisfac-
tion Survey (CSS), the Index of Spontaneous
General Satisfaction (ISGE, in Portuguese)
reached 84.9% and the Embraer Absolute
Favorability (EAF) index reached 83%, preserv-
ing an improvement trend over the last seven
years and positioning the company in second
place among all sector manufacturers. All sur-
vey topics for 2016 showed an increase in
the absolute favorability index. These results
reflect a commitment to serve customers with
excellence. In this regard, starting in 2017,
the company will operate a business unit fo-
cused on customer support and services (see
more information on the customer satisfaction
survey results in GRI Indicators). [G4-DMA: Labeling
of products and services, G4-PR5|
Commercial Aviation
Embraer Commercial Aviation is a global
leader in the manufacturing of jets with up
to 130 seats. In 2016, the company cele-
brated the inaugural flight of the first pro-
totype of the E190-E2 as well as its first
international mission, which marked the
beginning of the certification campaign. The
delivery of the first aircraft is scheduled for
2018. Also, the campaigns for the E195-E2
and E175-E2 models are on track and their
entry into service are scheduled for 2019
and 2021, respectively.
The second generation E-Jets have high per-
formance engines that - together with new
wings, fly-by-wire flight controls and advanc-
es in other systems - result in significant re-
ductions of fuel consumption, maintenance
costs, emissions and external noise. Since
its launch, this product has won 275 firm
orders and a total of 415 options, purchase
rights and letters of intention. [G4-EN7|
Despite the schedule of new products in the
upcoming years, sales performance for the
first generation of E-Jets, mostly the E175
and E190 models, has been on par with
previous years. This reflects customers'
preference for these aircraft and validates
the decision to offer aircraft with 70 to 130
seats, within one family.
The business unit had a significant partici-
pation in the United States with the replace-
ment cycle of the 50-seat fleet. On the other
side of the globe, China is presenting oppor-
tunities stemming from new policies issued
by the Civil Aviation Administration of China
E195-E2
(120 TO 146 SEATS)
E190-E2
(97 TO 114 SEATS)
E175-E2
(80 TO 90 SEATS)
E195
(106 TO 108 SEATS)
E190
E190
(97 TO 114 SEATS)
175
E175
(76 TO 88 SEATS)
24
MORE THAN
1,800
COMMERCIAL AIRCRAFT
IN SERVICE WITH OVER
100
AIRLINES AROUND
THE WORLD
THIRD LARGEST
MANUFACTURER
OF COMMERCIAL
JETS IN
THE WORLD
E170
E170
(70 TO 78 SEATS)
FAMILY ERJ 145
(37 TO 50 SEATS)
E2
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