Investor Presentaiton
Digital Progress: Canada
Digital Adoption (%)
+7%
Active Digital
3,329
3,599
3,847
4,071 4,368
+200 bps
Users (#'000)
+31%
59%
61%
55%
50%
46%
2018
2019
2020
Q4/21 Q4/22
+1,500 bps
+9%
2018
2019
2020
Q4/21
Q4/22
Active Mobile
Users (#'000)
3,073
3,393
3,704
2,396
2,666
Digital Sales (%)
+55%
2018
2019
2020
Q4/21 Q4/22
+500 bps
28%
+0 bps
26%
26%
23%--
+200 bps
16%
Self-Serve
Transactions
84%
87%
92%
93%
93%
+900 bps
(%)
2018
2019
2020
Q4/21
Q4/22
2018
2019
2020
Q4/21
Q4/22
Definitions
Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and/or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR
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