Financial Performance and Remediation Update

SIGNIFICANTLY IMPROVED HOME LENDING EXPERIENCE . • Continued rollout of simple home loans... 80% of proprietary applications now eligible Progressive rollout to Broker and B&PB in FY22 'Time to Yes' for applications through Simple Home Loans ~30% ~60% ~80% In <1 hour In <1 day In <5 days ● • ...simplified, digitised and automated policies and processes Improved application quality through colleague training New credit decision engine for brokers to simplify approvals ⚫• Leveraging data & analytics to enable automated approvals and valuations • 50% Reduction in banker time to submit an application² Increased self-serve functionality for home loan modifications via the NAB App 50% increase in home loan appointment bookings through digital channels³ and >40% of home loan appointments now via video 'Time to yes'¹ improved 30% with applications up ~60% Equal 1st PEXA Settlement service rank PROPERTY INNOVATE AWARY PRESENTED BY PEXA PEXA % of NAB settlements signed on time4 88% 88% 85% 81% 74% 70% Industry Innovation Award Winner - Lender 2H20 nab Apr 21 May 21 Jun 21 Jul 21 Aug 21 Sep 21 1H21 Time to yes 2H21 4th #propertyXawards =1st (1) Average monthly median days from submission of a customers' application to unconditional approval. Personal Bank only (2) Measures improvement via Simple Home Loan application tool in the 12 month period to September 2021 (3) Compared to 1H21 (4) PEXA's 'Signed on Time' metric is a land and property settlement performance metric that allows NAB to track performance & benchmark against industry peers 12 National Australia Bank

View entire presentation