9M FY2023 Financial Performance

9M FY2023 M25+ Progress: Expanding Digitalisation Adoption and New Product Segments to Increase Penetration and Revenue Insurance & Takaful (SP6) Islamic Banking & IDN (SP5&7) Easy car insurance renewal eTiQa Etiqa TripCare 360 Travel Insurance Oversea cashless medical care, not pay and claim Baggage claims paid on covered amount Travel delay, trip cancellation and many more! Maybank Islamic Wealth Management Now Available in All Three Home Markets • ⚫ 'One-Click Renewal' for private motor vehicle policyholders; reduced renewal process time to three minutes. To drive usage, also conducted sales campaigns and push notifications on Etiqa Smile App: +>150% Daily auto renewal premium increase (Sep 2023 vs Jan 2023) >24k policies Generated RM20.8 million in revenue Introduced algorithm-driven BANCA 2.0 - EASE tool in Jun 2023 for r/ship managers and personal financial advisors to provide personalised solutions. Average salespeople selling BANCA increased to 70% from 55%: ⚫ Launched Shariah Wealth Management (SWM) in Indonesia in Sep 2023. 1st Islamic Wealth Management (IWM) solution in Indonesia covering all 5 IWM pillars. Offering five product bundles and targeted 5 regions (Jabodetabek, Bandung, Semarang, Surabaya, Medan) 556 SWM product bundles sold within first pilot month in Jakarta, resulting in fee income uplift of IDR4.6 billion in Sep 2023. There are 60 certified SWM planners driving sales Wealth Creation Wealth Accumulation Wealth Wealth Wealth Preservation Purification Distribution Fadetring wealth through pain intentions Inating with Higher Purpose Searing No Burden Alone Sharing's Sanur Lagery Bang Beyond Today kele Lerkok perlindungen antoine dari nist menjadi wes RM40.0 mil +90% Monthly revenue uplift in Sep 2023 • Together with other sales initiatives resulted in: YTD Sep 2023 vs YTD Sep 2022 +15% Increase in new policies/ certificates (from 5,907 6,790) +91% Increase in total premiums/contributions to RM720 mil from new policies/ certificates • Launched IWM regional offshore hub for solutions in Singapore on 20 Nov 2023, targeting affluent and high net worth segment. First bank in Singapore to offer end-to-end IWM solutions for customers' different life stages (i.e.: wealth transfer planning for next gen) • Launched Digital Sales Tool featuring Customer 360° View so r/ship managers have holistic view of customer profiles and product holdings, thus identifying opportunities to cross-sell and upsell products 6

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