Workforce Challenges & DDS Waiver Services Analysis
Access: Eligibility for DDA
OPERATIONAL
Centralize eligibility determinations for the DDA
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Advocates and state staff recognized that there are currently inconsistencies among regions – a sentiment A&M heard
from several people was that a person could be found ineligible in one region, but eligible in another.
A&M recommends keeping intake and application processes local, so that people are able to apply in person, in their
community. Eligibility decisions should be centralized to add consistency to the process, with a team of dedicated
decision-makers using a single set of policies, procedures, and practices. There may also be economy of scale, freeing
up some time for DD Program Managers to further focus on their core work of supporting people and families.
This hybrid approach would also help clarify the role of the DD Program Manager, placing them in a position to share
information and advocate for the person, but not be part of the eligibility determination.
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ALVAREZ & MARSAL
LEADERSHIP ACTION. RESULTS.View entire presentation