Financial Resilience and Provisioning

Q1/01 Performance Highlights ■ Solid earnings momentum A EPS up 23% year-over-year ➤ ROE 17.0% vs. 15.9% Strong top-line revenue growth: up 20% vs. Q1/00 Improved productivity: 51.7% vs. 58.6% ■ Aggressively managing credit quality ➤ $175MM additional credit loss charge in Q1/01 Strong capital ratios and reserves 3 Solid Earnings Momentum Net Income, $ millions 497 510 495 465 416 402 384 397 368 Q1/00 Q2/00 Q3/00* Q4/00 Q1/01 Q1/99 Q2/99 Q3/99 Q4/99 * excludes unusual items 4

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