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Investor Presentaiton

IT Long-Term: New Capabilities and Services, Reducing Complexity and Increasing Customer Satisfaction Transformational Projects to Build the Future Cognitive solution Enable new use cases integrated with NBA and Big Data ((:1) 1 0 7 8 OPEN Transformation programs harmonization 5G generation habilitation Journey to cloud New process and delivery Mobile payments Legacy vs Digital Market Place Harmonize the transformation programs already launched and align them with the TI architecture Prepare IT to support new business models enabled by 5G technology Create a journey to cloud strategy and a roadmap aligned with the TI architecture Enable the practice of managing two separate but coherent styles of work, one focused on digital/systems of engagement evolution and the other on the system of record evolution Introduction of IT capabilities to support new way of payment Create a "digital twin", able to attend the best Time2Market expectations strongly decoupled with the legacy architecture. Align with TI architecture Plug-in industrial consolidation, making possible new selling capabilities TIM TIM Brasil | Investor Relations Strategic Plan 2020-22 7 1
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