Albania: BPO Industry Profile
IT-BPO policy environment that have helped the industry grow in CEE
Serbia
O Corporate Profit tax capped at 10% only
▪ Custom free
free import of Machinery,
Equipment and Semi finished Goods
■Companies are exempt from Corporate
Income Tax for a period of 10 years
starting from the first year in which they
report taxable profit if they invest in fixed.
assets
amount exceeding
approximately €8 million, and throughout
the investment period if they employ at
least 100 additional employees
an
■A 5-year tax holiday is granted for
concession-related investments
The tax loss stated in the tax return can
be carried forward and offset against
future profits over a period up to 5 years
■Income generated commercially in the
Free Zones is exempted from VAT
Service Maturity: Low
Service Portfolio: Call Center, Payroll
processing, Transactional Processing, ADM
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Romania
Employers running professional training
programs for their employees may
apply for a refund of 50% of their
expenses for up to 20% of their
workforce
Monthly grant of 1-1.5 times the national
minimum gross salary for each new
graduate of a recognized institution, for
a period of 12 months.
• Employment incentives are also granted
to companies which hire unemployed.
persons aged over 45, as well as for
employment of an individual who is the
sole supporter of their family.
•
• Salary income related to the design and
creation of software is exempt from tax
IT freelancers may be taxed on a
deemed income, established by the
local authorities, regardless of actual
income
Service Maturity: Medium
Service Portfolio:
Bundled services
HRO, F&A, IT-BPO
•
Poland
Exemption from corporate Income Tax
Exemption from real estate tax
Governmental
financial support for
creation of new jobs
Aid will range from PLN 3 200 to 18 700.
1-10% of aid on costs for new financial
investments
Companies operating in Poland can
obtain training grants within the Human
Capital Operating Program (hereafter:
HC OP). It is possible to apply for
financial support for either General or
Specialized training
The maximum aid level ranges from 60%
to 80% of eligible costs for general
trainings and 25% to 45% of eligible costs
for specialized training
Service Maturity: High
Service Portfolio: Digital Services, Product
Development, BPO Platforms
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