Investor Presentaiton

Digital Initiatives (2/2) CIDF Acceptance Digital-Link Based Journey Comprehensive digital document provided to the customer for the Risk Profile activity completed for obtaining authentication from the customer. > > > ☐ ☐ • • Customer views the responses submitted before giving authentication Dispute cannot be raised by customer at a later date on incorrect response being captured in the system TRANSFERT • • NEFT/RTGS 24x7 DCB BANK NEFT/RTGS 24x7 Now transfer funds round the clock NEFT or RTGS through -DCB Internet Banking NEFT through DCB Mobile Banking App Integration with PayRoc application ensures transactions even when Finacle is under maintenance Customer Intimation on Amendment Processing Customers are updated on the status of their Amendment Request upon receipt of the service request, discrepancy marking, and rejection. This assists in keeping customers updated on the status. It will also assist in reducing pending discrepant causes and, hence, avoiding rejections. • • The customer is informed of the status of service requests, including receipt and discrepancy marking This will assist in discrepancy resolution as customers are updated on request status KYC refresh on EKYC Authentication To reduce manual intervention and provide a real-time customer KYC updation experience, the KYC refresh option has been enabled directly on the EKYC authentication that saves time and manual effort for the data input. Real-time update of customer KYC a and when EKYC authentication is done • No duplication of branch visits or data input on the system which saves manual work 43

View entire presentation