Avalara Analyst Day Virtual
Avalara
Overview
Product:
People
Planet
Governance
7
We created a list of 19 topics based on external
standards, trends, and frameworks; ESG investor
outreach; strategic business priorities; peer
benchmarking; and employee and stakeholder
feedback. We used a survey and interviews to
gather input from our stakeholders:
MATERIALITY MATRIX
Importance to Avalara's business success, Internal vs. External stakeholders
ESG
strategy
While we have operated responsibly and are
committed to prioritizing Product, People, and
Planet, we recognize that we are just beginning
our ESG journey. To ensure that our strategy
meets the evolving needs of our stakeholders,
we began our process by engaging people
who impact and are impacted by our business
through a materiality assessment process.
Materiality
& stakeholder
engagement
Through open and direct communica
work to develop trusted relationship:
stakeholders, including investors, em
customers, and partners. Our ESG ma
matrix illustrates how we identified a
prioritize and take action on the topic
stakeholders deemed most material t
.
Employees
.
Leaders
.
Board of directors
Customers
Institutional investors
.
Industry analysts
.
State governments
.
Partners.
Avalara
Importance to stakeholders
Avalara
Product governa
At Avalara, we take our customer succ
commitments seriously, which is why
product governance is built around
quality management systems and cor
customer support post-sale. We reco
that we have more work to do to impr
customer support to ensure our long-
business success.
2021
Environmental,
Social, and
Governance Report
the process and allows
me to concentrate on
other issues."
Construction Company, Customer
D
sorted for me. It is easy to understand
the process with the help of Avalara.
Thank you so much!"
Garage Door Supply Company, Customer
08
Avalara
ax compliar
ne right
03 02
04
"I just wanted to reach out and let you
know how much help Avalara has been
for our team over the past few months.
Having a partner resource to answer
questions promptly, accurately, and
is personable, has made worlds of
difference for our projects."
Compliance Advisory Firm, Partner:
"I cannot express enough thanks
to each and every one of you for
making this one of the smoothest
audits that I have ever been
through. TTR will come highly
recommended by me."
Chemical Company, Customer,
Avalara 2021
ESG Report
ESG priorities:
› Product
People
› Planet
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