ESG Strategy and Digital Transformation
Leverage leading Digital Capabilities to serve customers and the economy
Vision
Digital Transactions ratio
Leverage
technology to
sustain a
competitive
advantage
through digital
banking
Serve customer
needs anywhere
and at any time,
through an agile
technology
ecosystem
Be the driver of
digital economy,
in support of
national efforts
for structural
economic
reform
Creating shareholder value
.
Improving operational efficiency through:
•
•
further automation
further branch rationalisation
Opportunities to cross-sell through:
•
.
modelling customers' needs and behaviours
⚫ offering tailored products and services
1)
Comparative figures have been revised in order to include data for the transactions of "Payroll & Group Transfers" through 1Bank.
Jan 20191 Jan 20211
Jan 2022
70.7%
86.2%
89.4%
Digitally Engaged Customers
Jan 20191 Jan 20211 Jan 2022
64.2%
74.9%
78.8%
Average mobile logins per month
☐
Jan 2019
Jan 2021
13.4x
15.3x
Jan 2022
17.7x
Active users of Internet and/or Mobile Banking
Jan 2019
224K
Jan 2021 Jan 2022
295k
336k
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