Investor Presentaiton
Strategy Update cont'd - Needs to be updated
Key Wins & Challenges
2020 Outlook and Focus Areas
By year-end, 80% of loans in Bayport Ghana were being
originated digitally via tablets, and 60% of loans were
originated without the need for a branch visit
Bayport Ghana received three awards for customer service in
November 2019. The Outstanding Customer Service Savings
and Loans Company of the Year Award was presented at the
Ghana Accountancy and Finance Awards, while at the Ghana
Customer Service Awards 2019, Bayport was named Savings
and Loans Company of the Year and received the Customer
Service Excellence Award
Bayport Ghana completed its third service recovery project of
2019 in November, winning back previously aggrieved
customers improving in Bayport's NPS and CSAT figures
× Declined profitability due to one-off costs
X
Increased cost of funding relative to the market and decline in
loan yields which put significant pressure on NIMS
× Increased competition in the sector
2020 Quarter 1 Financial Performance Update
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Interest income will increase 4% at the end of the 2020 Q1 as
compared to 2019 Q4 due to the growth in loan book portfolio.
Cash issued is expected to increase more than budgeted due to
the aggressive drive to grow loan portfolio with increased
targets
Total operating cost to reduce by GHC 1.2m in Q1
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