Working Toward the Mobility Society of the Future
Message from
the President
The Source of Our
Value Creation:
What Makes Us Toyota
Value Creation Story:
Working toward the Mobility
Society of the Future
Business Foundations
Corporate Data
for Value Creation
Message from the CSO > Roundtable Discussion with the Outside Directors > Dialogue with Institutional Investors on Corporate Governance > Corporate Governance
Message from the CFO > Capital Strategy >The Environment > Vehicle Safety > Quality and Information Security > Intellectual Property and Privacy > Value Chain Collaboration
>Human Rights Diversity and Inclusion >Human Resource Development >Health and Safety and Social Contribution Activities Risk Management and Compliance
Value Chain Collaboration
Fundamental Approach
We are promoting activities based on our Customer
First policy through collaboration with our business
partners, including suppliers and dealers.
Toyota promotes open and fair business prac-
tices and steadily implements initiatives to pro-
mote sustainability. At the same time, we work
closely with suppliers and dealers to improve
quality and provide safety and peace of mind to
our customers as we strive to achieve a high level
of customer satisfaction.
Supply Chains
Since its establishment, Toyota has worked close-
ly with suppliers in its manufacturing operations.
As part of these efforts, Toyota has globally imple-
mented its Basic Purchasing Policies in accor-
dance with the spirit of mutual benefit based on
mutual trust between suppliers and Toyota. We
strive to maintain close relationships with existing
and new suppliers as we work together to
Safety and Peace of Mind
Enriching Lives
Customers
Better products at lower prices
in a timely manner
Suppliers
Toyota
Dealers/
Distributors
Production
Sales
After-sales service
Mutual trust/Mutual benefit
promote our Customer First policy.
When conducting business transactions, we
conclude contracts that clearly stipulate legal
compliance, respect for human rights, and con-
siderations for local and global environments.
Internally, we work to raise the awareness of all
our employees, including buyers, through semi-
nars and training.
Organizational Structure
The Purchasing Group, supervised by the chief
officer and deputy chief officer for purchasing,
takes the lead in promoting value chain collabora-
tion activities in close cooperation with relevant
departments, including those responsible for the
environment, human resources, and compliance,
as well as the Sustainability Management
Department. The direction and challenges of sus-
tainability initiatives are reported to and discussed
by the Sustainability Subcommittee. Key issues
are then reported to the Sustainability Meeting for
consideration and decision making to ensure
proper supervision.
Toyota Supplier Sustainability Guidelines
Toyota established the Toyota Supplier
Sustainability Guidelines in 2009 to share the
importance of sustainability initiatives with suppli-
ers and request that they carry out business activ-
ities in line with the Guidelines.
In 2021, sections related to the environment
and human rights were revised and expanded to
reflect the increasing importance of environmental
and human rights issues. As of July 2022, more
than 90 percent of Toyota's domestic suppliers
have endorsed the principles of the Guidelines.
Furthermore, the Guidelines stipulate that tier 1
suppliers must expand the implementation of the
Guidelines to tier 2 suppliers and beyond to
ensure that these principles are disseminated and
implemented throughout the supply chain.
The Guidelines are also shared globally, as
regional purchasing divisions apply them to over-
seas suppliers.
Toyota Supplier Sustainability Guidelines ▸
Toyota's Basic Purchasing Policies
1. Fair Competition Based on an Open-door Policy
Toyota is open and fair to any and all suppliers, regardless of nationality, size, or whether they have
done business with us before. We evaluate suppliers by quality, technological capabilities, and
reliability in delivering the required quantities on time, and their efforts in addressing social
responsibilities, such as environmental issues.
2. Mutual Benefit Based on Mutual Trust
We develop mutual benefit in long-term relationships. To foster trust, we engage in close communication
with suppliers.
3. Localization with Good Corporate Citizenship
We actively procure from local suppliers, including parts, materials, tools, equipment and other materials.
In this way, we aim to contribute to the local society and be a good corporate citizen.
Compliance with and Implementation of the Guidelines
Checks Using Self-inspection Sheets
To ensure understanding and implementation of
the Guidelines, all domestic Toyota suppliers are
requested to periodically check the status of their
implementation using a self-inspection sheet.
In October 2020, around 350 tier 1 suppliers,
which account for over 90 percent of our pur-
chase volume in Japan, submitted the results of
their self-inspections, indicating their status of
implementation. Self-inspections based on the
latest version of the Guidelines, following
November 2021 revisions, are scheduled for the
near future.
Responses When Problems Are Identified
When a problem is identified, we communicate
with the supplier concerned and ask them to
make improvements. Our stance is always that
the business relationship may be reconsidered if
no improvements are made. In addition, to pre-
vent reoccurrences at other suppliers, we send
notices explaining the issue to suppliers and ask
them to ensure thorough prevention.
In 2020, for example, we asked suppliers to pro-
vide better assistance to foreign technical intern-
ship trainees who were unable to return to their
home countries during the COVID-19 pandemic.
Tier 1 suppliers are requested to work with tier
2 suppliers in the same way.
Preventing Bribery
In response to the global expansion of its business
and societal demands, Toyota has adopted the Anti-
bribery Guidelines to ensure the thorough prevention
of bribery and corruption. Toyota is strengthening its
preventive measures by promoting awareness of the
guidelines among its suppliers.
Anti-bribery Guidelines
TOYOTA MOTOR CORPORATION
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