1Q 2023 INVESTOR PRESENTATION
Digital
Build Digital to scale customer experience and operational excellence across the bank
Focus to date
Driving digital capabilities
World-Class Digital
Capabilities
2
Improve Operating
Model
3
Drive Operational
Excellence
مصرف الإنماء
alinma bank
Alinma
Vision
Pursuing initiatives across
Advanced Analytics and Big
Data, Al and RPA
Future
Focus
Projects are driven by
Agile ways of working
Augment digital work
force with best in class
talents and upskill digital
teams by establishing
digital training e-academy
Accelerate digitization
Deliver with speed,
quality and efficiency
Progress on Advanced
Analytics while building
new capabilities
Reinvent the customer
experience and improve
multi-channel capabilities
Leverage the ecosystem to
create innovative and
unique propositions
Improve ways of working,
e.g. Agile delivery,
DevOps, etc.
Establish the digital
factory to power rapid
delivery and foster
innovation
Improve efficiency
through digitization of
services and products
Automate internal
processes using robotics
to enhance turnaround
times.
"Be recognized and
celebrated as the
fastest and most
convenient bank in
KSA"
New Models & Digital Factory Updates
Initiatives Completed to
Date:
Key
Achievements
13/17 initiatives completed
1Q 2023
76%
Introduced
Chat-bot
service
Launched new
Alinma mobile
app
IT Projects Delivery
51%
IT Projects Delivered
through Agile
Technology Improvements
Health check
automation script
for testing
environments
Completed 2
Advanced
Analytics (AA)
use cases
Implemented
Al Anti-Fraud
1Q 2023 INVESTOR PRESENTATION
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