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Investor Presentaiton

product responsibility INDICATOR CONTENT PR2 Number of incidents of non- compliance with regulations/codes concerning health and safety of products and services during their life cycle. Total health and safety incidents Fines or sanctions • Warnings Non-compliance of voluntary codes ■ Visits from sanitary authority (Federal Bureau of Consumer Interests - Profeco) 2012 MEXICO Products with lot number and best before date ensure optimum quality during the items' shelf life. Labels include legends and instructions to facilitate product management for the consumer; some of these legends are for conservation purposes. ⚫ There are supplier specifications sent to DCs for product inspection. Remaining suppliers: • Manufacturers assign lifecycles to the product based on product nature. There is a strict control to avoid the selling of items with expired life-cycles. Each business unit performs daily reviews. The Secretary of Health imposed 13 fines, and the Consumer Protection Agency, 130. The Secretary of Health issued two warnings. 0 Out of 3,095 visits, 1,933 were carried out by the Secretary of Health, and 1,162, by the Consumer Protection Agency. 2013 Financial and Social Responsibility Report Withdrawal orders ⚫ Expiration date withdrawal order 2012 CAM 2013 MEXICO 2013 CAM 10 NA 46 Ten, five of which were carried out by the Secretary of Health, and five, by the Consumer Protection Agency. 20 NA The Secretary of Health imposed 16 fines, and the Consumer Protection Agency, 151. The Secretary of Health issued 16 warnings. 0 Out of 3,345 visits, 2,239 were carried out by the Secretary of Health, and 1,106, by the Consumer Protection Agency. 58 of which 21 were ordered by Secretary of Health and 37 Profeco. 20, 6 of which were carried out by the Secretary of Health, and 14, by the Consumer Protection Agency. 121
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