Investor Presentaiton
product responsibility
INDICATOR
CONTENT
PR2 Number of
incidents of non-
compliance with
regulations/codes
concerning health and
safety of products and
services during their
life cycle.
Total health and safety incidents
Fines or sanctions
•
Warnings
Non-compliance of voluntary codes
■ Visits from sanitary authority (Federal
Bureau of Consumer Interests - Profeco)
2012 MEXICO
Products with lot number and
best before date ensure optimum
quality during the items' shelf
life. Labels include legends and
instructions to facilitate product
management for the consumer;
some of these legends are for
conservation purposes.
⚫ There are supplier specifications
sent to DCs for product inspection.
Remaining suppliers:
• Manufacturers assign lifecycles
to the product based on
product nature.
There is a strict control to avoid
the selling of items with expired
life-cycles.
Each business unit performs
daily reviews.
The Secretary of Health imposed
13 fines, and the Consumer
Protection Agency, 130.
The Secretary of Health issued
two warnings.
0
Out of 3,095 visits, 1,933 were
carried out by the Secretary
of Health, and 1,162, by the
Consumer Protection Agency.
2013 Financial and
Social Responsibility Report
Withdrawal orders
⚫ Expiration date withdrawal order
2012 CAM
2013 MEXICO
2013 CAM
10
NA
46
Ten, five of which were carried out
by the Secretary of Health, and five,
by the Consumer Protection Agency.
20
NA
The Secretary of Health imposed
16 fines, and the Consumer
Protection Agency, 151.
The Secretary of
Health issued 16 warnings.
0
Out of 3,345 visits, 2,239 were
carried out by the Secretary
of Health, and 1,106, by the
Consumer Protection Agency.
58 of which 21 were ordered by
Secretary of Health and 37 Profeco.
20, 6 of which were carried out by
the Secretary of Health, and 14, by
the Consumer Protection Agency.
121View entire presentation