Sustainability Report 2020

30 30 PERST Creating value | Who we are? | Accelerating actions | People | Planet | Prosperity | Peace | Partnerships | Appendices to achieve the SDGs E> Leadership Model for Excellence We promote our competitiveness based on an innovative business model, oriented towards sustainability and on the development of a high-performance culture, based on the definition of strategic objectives, generating value for shareholders, clients, collaborators, Collector Partners and community, developing leadership skills and an organizational culture based on a philosophy of excellence. We have an executive training model, which is designed to achieve effective leadership at all levels of command, taken from a profile of defined competencies for PetStar, with which we seek to ensure the achievement of objectives within an environment of well-being of the personal. As part of this process, we define a leadership profile based on the development of 15 competencies aligned with our Sustainable Business Model: Vision Inputs: Excellence philosophy; PetStar's Sustainable Business Model Processes for Human Capital Management Team leadership Improvement and innovation Motivation to others PetStar Bien! Criterion to decide Conflict management Ability to adapt to change Interpersonal communication Plan and organize Respect diversity PE Security Coaching and developing others Sustainability GRI 401-2. Report PETSTAR 2020 Customer service Integrity Results promoter Creating value | Who we are? | Accelerating actions | People | Planet | Prosperity | Peace | Partnerships | Appendices to achieve the SDGs DEVELOPMENT OF LEADERSHIP SKILLS Integrity Respect for Diversity Outputs: Vision Plan and organize Security Integrity Respect diversity Results promoter General Management Empowerment and Teamwork Team leadership Conflict management Interpersonal communication Work Harmony Coaching and Development of Others Formation and Development Leadership for Excellence Motivation and Recognition Motivation to others Improvement and Innovation Criteria to decide Ability to adapt to change Improvement and innovation Customer Service LEADERSHIP SKILLS ASSESSMENT Well-being of the Collaborators High performance Generation of Social, Environmental and Economic Value Work harmony Sustainability Report PETSTAR 31 2020

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