Journey Simplification and Business Resilience

Dynamic approach to manage impact of the COVID-19 outbreak Employee Engagement/ Facilitation |32 HDFC Life Accelerated digital selling Focus on selling products with end to end digital customer journeys Digital Servicing Communication to customers about digital touch-points for claims, renewal collection and customer queries Prioritizing areas of focus Dynamic review and assessment, strengthening operating assumptions, heightened focus on cost Responsive operating measures Regular branch operations being sustained with daily tracking of employee and agent safety COVID 19 VACCINE Vaccination drive Work from home M T by BIT 21.5 ape Emotional & mental wellbeing program Doctor on call ICU at home Walkathon service HDFC Life

View entire presentation