Financial Performance and Digital Progress Update
Digital Progress: Pacific Alliance
DIGITAL ADOPTION (%)
+2%
3,677
4,002
4,365
4,365 4,469
ACTIVE
2,717
+170 bps
DIGITAL USERS
( %23'000)
58%
53%
58%
59%
+64%
2019
2020 2021
2022
Q4/22 Q4/23
46%
35%
+2,430 bps
+6%
3,334
3,793
3,793
4,029
2019
2020
2021
2022
Q4/22
Q4/23
ACTIVE
2,830
MOBILE
USERS
1,847
+118%
DIGITAL SALES (%)
( %23' 0 0 0 ) 1
2019
2020
2021
2022
Q4/22 Q4/23
+440 bps
+200 bps
2
68%
68%
72%
55%
51%
+4,310 bps
29%
87%
90%
91%
91%
93%
75%
SELF-SERVE
TRANSACTIONS
+1,810 bps
(%)
2019
2020
2021
2022
Q4/22 Q4/23
2019
2020
2021
2022
Q4/22
Q4/23
Definitions
Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds)
Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base)
Digital Users: # of customers who logged into website and / or mobile in the last 90 days
Mobile Users: # of customers who logged into mobile in the last 90 days
Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR
12019 uses historical estimation based on available mobile user data for Colombia and Chile
2 Mobile and online Digital sales were 52%; digitally assisted sales were 20%
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